Service boundaries parents should understand before paying
IGCSE UK provides online tutoring, mock marking, diagnostic review, guided study and exam planning support. These terms explain what the service can and cannot do, when paid work starts and what families should confirm before booking.
Independent service
IGCSE UK is an independent tutoring and exam preparation service. It is not affiliated with Cambridge International, Pearson Edexcel, OxfordAQA or any other exam board.
Educational support
We provide teaching, marking, feedback, planning and study structure. We do not replace a school, official exam centre or formal exam registration process.
No grade guarantee
No tutoring service can responsibly guarantee a specific grade. Outcomes depend on student starting point, effort, time available, school support and exam-day performance.
What is confirmed before payment
A family does not need to pay until the main scope is clear enough to deliver responsibly.
| Check | What is clear | Where to read more |
|---|---|---|
| Service type | Free assessment, diagnostic review, mock marking, planning, guided study, tutoring or small group revision. | Pricing |
| Subject and exam route | Subject, exam board, paper route, target grade and exam timeline where known. | Exam Boards |
| Price and included work | Package price, lesson count or report scope, expected turnaround and what is not included. | Payment and Booking |
| Tutor or marker fit | Availability, teaching role, marking role, language needs, timezone and practical suitability. | Tutor Matching |
| Cancellation rules | When work is considered started, how unused lessons are handled and what fees may apply. | Cancellations and Refunds |
When paid work starts
This matters because refunds depend on whether a lesson, report, marking task, planning review or guided-study checkpoint has started.
| Service | Work is normally treated as started when… | What this means for the family |
|---|---|---|
| One-to-one tutoring | A confirmed lesson time is reserved and the lesson is delivered or missed under the cancellation rules. | Delivered or late-cancelled lessons may use lesson credit. |
| Mock marking | A marker begins reviewing the submitted paper, answer script or mark scheme evidence. | Marking that has started is normally not refundable. |
| Diagnostic review | An academic reviewer begins reading evidence and preparing the written recommendation. | The review fee is normally not refundable after review work starts. |
| Exam planning | Route review, written planning or planning-call preparation begins. | Planning work already started is normally not refundable. |
| Guided study | Setup review, weekly plan, milestone marking or tutor checkpoint begins. | Completed weeks and started checkpoints are normally not refunded. |
Responsibilities during support
Clear responsibilities make the service easier to deliver and reduce misunderstandings.
Family responsibilities
Provide accurate student details, exam information where known, recent evidence, availability and prompt notice if plans change.
Student responsibilities
Attend lessons on time, complete agreed practice, bring materials and use feedback to correct mistakes between sessions.
Service responsibilities
Confirm scope before payment, communicate professionally, provide the agreed tutoring, marking, planning or feedback, and respond to concerns.
Important limitations
These limits are stated clearly so families can decide whether the service is appropriate before booking.
- We do not guarantee a particular grade, exam result, school decision or official predicted grade.
- We do not register students for exams or act as an official exam centre.
- Official entry rules, fees, deadlines, coursework requirements and private-candidate availability must be confirmed with the relevant school, centre or exam board.
- We do not sell copied exam-board papers, unofficial copyrighted notes or guaranteed A* shortcuts.
- Online tools and free resources may support revision, but families remain responsible for checking what they upload to third-party tools.
- Urgent exam requests are handled realistically. If there is too little time, we may recommend a narrower sprint, mock review or planning step rather than promising broad improvement.
If something goes wrong
Families should raise concerns early so the issue can be reviewed while it can still be corrected.
| Issue | Practical next step |
|---|---|
| Tutor fit concern | Explain the concern with lesson date, subject, examples and what felt unsuitable. |
| Lesson quality concern | We review the agreed focus, student response, feedback quality and whether the plan should change. |
| Scheduling issue | Use the confirmed contact route and refer to the cancellation or rescheduling rules. |
| Payment or scope confusion | Ask for a written summary of what has been delivered, what remains and what payment covers. |
| Online safety concern | Raise it promptly. Delivery may be paused or adjusted where appropriate. |
Ready to choose a route?
Start with the assessment if you are unsure, or review pricing and cancellation rules before booking.