How we handle student, parent and tutor information
Families and tutor applicants should know what information is requested, why it is needed and who may see it. IGCSE UK uses information submitted through assessment, contact and tutor application forms only for relevant service purposes.
Assessment details
Parent contact details, student year group, country or timezone, subjects, exam board, exam session, current level, recent results, learning concerns and service preferences.
Uploaded work
Optional academic evidence such as a mock paper, topic test, writing sample, school feedback or a short file that helps us understand the student’s current level.
Tutor applications
Name, contact details, subjects, teaching background, IGCSE or exam-board experience, availability, service roles and uploaded CV or sample material.
How the information is used
We use submitted information to decide whether support is suitable, not to pressure families into buying a service that does not fit.
| Use | What it means | Why it matters |
|---|---|---|
| Academic assessment | Reviewing subject, exam board, timeline and evidence to suggest a practical next step. | Families receive a more useful recommendation than a generic reply. |
| Tutor or marker matching | Sharing only relevant learning details with a possible tutor, marker or academic reviewer. | The tutor can judge fit without the family repeating the whole story again. |
| Scheduling and service delivery | Using timezone, availability and contact preferences to arrange lessons, marking, planning or follow-up. | The service can be delivered with fewer misunderstandings. |
| Service records | Keeping a record of enquiries, recommendations, booking details, feedback and cancellation or refund decisions. | Families and staff can check what was agreed. |
| Quality improvement | Reviewing enquiry patterns, response quality and service fit without selling personal student data. | Helps improve the service while keeping the purpose educational. |
Who may access information
Access is limited to people who need the information for assessment, service communication or delivery.
Service team
May review enquiries, respond to parents, prepare quotes, manage bookings and keep service records.
Academic reviewers
May review student evidence to recommend diagnostic review, mock marking, planning, tutoring or guided study.
Tutors or markers
May receive the learning information needed for a confirmed or proposed service, such as subject, level, exam board and relevant work.
Technical providers
Hosting, form, email or payment providers may process information as part of normal service operation.
What not to submit
The forms are for learning assessment and service matching. More private information does not make the assessment better.
- Do not send payment card numbers, bank passwords or full payment credentials through assessment or contact forms.
- Do not upload passports, identity documents, medical records or unrelated family documents unless specifically requested for a clear reason.
- Do not upload a large archive of school files when one recent mock, writing sample or feedback note is enough.
- If a student is under 18, a parent or guardian should be aware of service communication and online lesson arrangements.
Retention, correction and deletion
We keep information for as long as it is reasonably needed for enquiries, service delivery, quality review, dispute handling, accounting or legal obligations that may apply. If you need information corrected or deleted, contact us and include enough detail to identify the enquiry.
| Request | How to request it | What may affect the outcome |
|---|---|---|
| Correct information | Send the corrected subject, exam board, contact detail or student information. | We may keep a record of the original enquiry and the corrected version. |
| Delete enquiry information | Contact us with the parent name, student name or enquiry date. | Some records may need to be kept for service, payment, safeguarding, dispute or legal reasons. |
| Limit tutor sharing | Tell us before a tutor match or academic review is arranged. | Limiting information may reduce our ability to recommend a suitable tutor or service. |
| Ask a privacy question | Contact us before submitting sensitive material. | We may recommend sending less information or using a safer follow-up route. |
Want to submit only the essentials?
Use the upload guide before sending student work. A small, relevant file is usually better than a large folder of private records.