Rescheduling and cancellations
Clear timing rules protect the student, tutor and family
Lesson timing, paper submission and marking turnaround should be clear before paid work begins. Specific terms may vary by package and should be confirmed during booking.
Lesson changes
Families should give as much notice as possible when a lesson time needs to change. Repeated changes may affect tutor availability.
Late or missed lessons
How missed lessons are handled should be confirmed before the package begins, especially for urgent revision periods.
Delayed materials
Mock marking and planning timelines depend on receiving the correct paper, subject and exam-board information.
Before payment, confirm these timing details
This avoids confusion once lessons, marking or planning work starts.
- Timezone and agreed lesson windows.
- Notice period for changing a lesson time.
- Whether the package has a fixed completion window.
- Expected marking or planning turnaround after materials are received.
- What happens if the student is late, absent or does not submit the agreed work.