Detailed FAQ for parents and students before booking

Submit the free assessment form with the student’s subject, exam board if known, exam date, current level and main concern. We then suggest the most practical first step: diagnostic review, mock marking, exam planning, one-to-one tutoring, guided study or small group revision if a suitable group exists.

No. It helps if you know whether the student is following Cambridge, Pearson Edexcel, OxfordAQA or another route, but families often come to us because this is unclear. If the exam board is uncertain, exam planning or a short diagnostic step may be better than buying lessons immediately.

Use the student’s evidence. If you have a recent mock, past paper or written work, mock marking usually gives the clearest diagnosis. If you only have general concerns, a diagnostic review can identify the likely next step. If the student already has a clear weak topic and needs regular teaching, one-to-one tutoring may be the right route.

Yes. The purpose of the free assessment is to avoid recommending the wrong service. Before payment, we confirm the subject, exam board, service scope, expected turnaround or lesson plan, price, cancellation rules and any limits on what is included.

Tutors may be based in the UK or internationally. What matters is whether the tutor is suitable for the student’s subject, exam board, level, timezone, communication needs and service type. We do not present a tutor as suitable only because of location.

We look for subject expertise, IGCSE familiarity, ability to explain clearly online, understanding of mark schemes, relevant teaching or tutoring experience, professional communication, availability and safeguarding awareness. For marking work, the ability to identify error patterns and give usable feedback is especially important.

Tell us early. We review the issue, look at whether it is a teaching style, level, communication, scheduling or subject-match problem, and then suggest a practical adjustment. Where suitable, this may mean changing approach, changing timetable or offering a different tutor.

Some families prefer parent communication in another language, while some students need lessons mainly in English. The lesson language, parent communication language and any bilingual support should be confirmed before booking so expectations are clear.

Online lessons should stay professional, transparent and education-focused. Tutors are expected to communicate through appropriate channels, keep clear boundaries, avoid private payment arrangements with families, and raise concerns if something affects a student’s wellbeing or safe participation.

We commonly support Cambridge, Pearson Edexcel and OxfordAQA. Availability depends on subject, paper route, student level and tutor capacity. If a subject or route is not suitable, we would rather say so than force a poor match.

We can help families understand what questions to ask about exam boards, subject codes, exam sessions, coursework or practical requirements, centre deadlines and realistic preparation timelines. Official registration must still be confirmed directly with the school, exam centre or exam board.

We can guide students toward official syllabus, past paper and mark scheme sources, and help them turn those materials into a usable revision plan. We do not sell unofficial copyrighted paper packs or promise that copying another student’s notes will create an A* outcome.

Useful materials include a recent mock, past paper attempt, school feedback, topic list, exam board information, target grade and exam date. Please avoid uploading unnecessary sensitive documents or payment information.