Contact us about IGCSE tutoring, marking or planning
Send the student’s situation and we will suggest a sensible next step. The same form is used for assessment requests, package enquiries and diagnostic review requests.
- Tell us the student country or region, year group, subjects and expected exam session.
- Include the exam board if known. If not, write not sure.
- Choose the main concern and support frequency so we can judge whether diagnostic review, marking, planning, tutoring or a group option is realistic.
- Tell us whether you are exploring options, ready to book if suitable, need a quote or need a fast reply.
- Upload one recent academic file if it helps explain the student’s current level.
- Please do not send payment card details, identity documents or unrelated private information.
What happens after contact
This step moves from enquiry to a clear recommendation without unnecessary back-and-forth.
1. Intake review
We check subject, exam board, route, timeline, evidence and preferred support format.
2. Feasibility check
We consider tutor availability, timezone, language preference and whether the request can be handled responsibly.
3. Recommended step
You receive a suggestion such as diagnostic review, mock marking, planning, one-to-one lessons or small group if suitable.
4. Booking only if clear
Payment instructions are provided only after the scope and first step are clear.
If your situation feels messy, write it plainly
A useful enquiry does not need polished wording. A short, honest message often helps more than a long list of disconnected details.
| What a parent might write | What it helps us understand | What may happen next |
|---|---|---|
| My child studies every day but the mock score is not moving. | Whether the problem is practice quality, feedback, repeated errors or exam technique. | Ask for one paper or suggest diagnostic review before regular tutoring. |
| We do not know whether Cambridge or Edexcel is the right route. | The family needs route clarity before subject support. | Recommend exam planning or questions to confirm with school or centre. |
| The exam is close and we are worried about wasting time. | The first step must be narrow enough to help quickly. | Focus on mock marking, sprint priorities or a limited lesson block. |
| We can pay if the match is suitable, but need to know what is included. | The family is close to booking and needs scope, price and timing confirmed. | Check tutor or marker availability before sending payment instructions. |
When we may ask one more question
One extra question can prevent the wrong purchase. It is usually asked when the first message does not yet support a responsible recommendation.
Missing exam route
We may ask for exam board, paper route, tier or expected session before recommending materials or lessons.
No recent evidence
We may ask for one mock, writing sample or teacher comment instead of guessing from a general concern.
Timeline unclear
We may ask when the mock or final exam is, because a two-week plan and a six-month plan are very different.
Budget or service stage unclear
We may ask whether you want free guidance, a small diagnostic step, a quote or a ready-to-book tutor check.