Online safety, communication and professional boundaries
IGCSE UK provides online educational support. Because many students are under 18, communication, payment and lesson arrangements should remain transparent and service-related.
Parent involvement
Parents or guardians should remain aware of lesson arrangements, tutor communication and any changes to schedule or package.
Clear communication
Messages should focus on learning, scheduling, homework, feedback and service logistics.
Payment boundaries
Families should not be asked to pay a tutor privately outside the agreed booking process.
Material sharing
Student work should be shared only when needed for assessment, marking or lesson preparation.
Lesson setting
Students should join lessons from an appropriate study environment, with working audio, screen access and relevant materials ready.
Concerns
If a family has a concern about communication, lesson quality or boundaries, it should be raised with the service contact promptly.
What families should expect
Professional boundaries make the service easier to trust and easier to manage.
- Package details and payment instructions are confirmed before work begins.
- Tutor matching should be based on subject, exam board, availability and teaching fit.
- Lesson and marking feedback should remain focused on the student’s academic progress.
- Families should not send card details through assessment forms, chat messages or email.