Clear communication standards for online IGCSE support
Parents need to know how online tutoring is managed before they trust a service. This page explains practical expectations for lesson communication, material sharing, payment boundaries and issue reporting.
For parents
Parents or guardians should know the lesson arrangement, package scope and main service contact before lessons begin.
For students
Students should use lessons for academic support, join from a suitable study setting and avoid sharing unnecessary personal information.
For tutors
Tutors should keep communication professional, lesson-related and aligned with the agreed service scope.
For assistants
Assistants should keep clear records of package scope, scheduling, materials, feedback and any concern raised by the family.
Simple operating rules
These rules help the service stay professional without making day-to-day delivery complicated.
| Area | Standard |
|---|---|
| Payments | Payment instructions should come through the agreed service process, not private tutor requests. |
| Scheduling | Lesson times, cancellation expectations and package scope should be clear before paid work begins. |
| Materials | Academic materials should be shared only when useful for assessment, marking or lesson preparation. |
| Feedback | Feedback should be practical: what was covered, what the student should do next and whether the plan needs adjustment. |
| Concerns | Families should raise concerns with the service contact so they can be reviewed and recorded. |
Have a question about lesson standards?
Use the contact page and include the student route, country or region and the support you are considering.